Desktop Engineer EUC

Role and Responsibilities:

• The Senior EUC Engineer manages and provides the IT support to end users on issues relating to hardware and software.
• He/She provides management to a group of IT professional and support staff and focuses on setting goals and priorities.
• He/She plans and directs the EUC activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications.
• He/She oversees the maintenance and upgrading of support systems.
• He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
• He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

Implement IT Support Service Plans

• Lead the implementation of support services across the organisation
• Define best practices and Service Level Agreements for the support function
• Establish performance and reporting measures to provide an effective and efficient level of service

Requirements / Qualifications

• Experienced in deskside operations, end user engagement and well verse with relevant desktop products such as Antivirus and Patch Management
• Good technical knowledge in managing Microsoft Windows Operating Systems
• Good exposure in medium to large scale environment’s project deployment / execution
• ITIL certifications will be preferred
• Minimum diploma in IT, Computer Science / Engineering or equivalent