Job type: Permanent

Salary: $2,800 - $5,100 a month

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Job content

Role and Responsibilities:

  • The Senior EUC Engineer manages and provides the IT support to end users on issues relating to hardware and software.
  • He/She provides management to a group of IT professional and support staff and focuses on setting goals and priorities.
  • He/She plans and directs the EUC activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications.
  • He/She oversees the maintenance and upgrading of support systems.
  • He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
  • He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

Implement IT Support Service Plans

  • Lead the implementation of support services across the organisation
  • Define best practices and Service Level Agreements for the support function
  • Establish performance and reporting measures to provide an effective and efficient level of service

Requirements / Qualifications

  • Experienced in deskside operations, end user engagement and well verse with relevant desktop products such as Antivirus and Patch Management
  • Good technical knowledge in managing Microsoft Windows Operating Systems
  • Good exposure in medium to large scale environment’s project deployment / execution
  • ITIL certifications will be preferred
  • Minimum diploma in IT, Computer Science / Engineering or equivalent
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Deadline: 11-11-2023

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