Update day: 04-09-2023
Category: Consulting / Customer Service
Job type: Full-time
Salary: $3,500 - $4,500 a month
- Overseeing customer service & admin staff activities at service center
and provide guidance and lead the service team to achieve required
- Ensuring operations are carried out productively to ensure
sustainability of operation.
- Monitoring daily activities of customer service and admin operation to
ensure high customer satisfaction.
- Assisting customer service/admin staff with duties where required.
- Training of staff in areas of customer service/admin and company
- Investigating and resolving customer service complaints.
- Managing and following-up on feedbacks & escalations within internal
department/organization to resolve customer complaints.
- Managing customers’ expectations with the ability to demonstrate
positive ownership of customers’ requests, taking customer’s concern
into great consideration.
- Assisting with development and implementation of new processes or
policies and explaining these to staff and customers as and when
- Plan for new business activities (eg new services or extended service
that is to be implemented) – These include planning, setting up
meetings, communicating/reporting to management, to overseeing
the end to end execution of the project plan.
- Maintaining reports & documentation pertaining to all customer
service and admin related tasks.
- Compiling and preparing monthly claims for submission timely.
- Performing additional duties where required.
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