Computer Operator

Job content

Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.A team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations andperforming helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, runningProduction and Development environments. Your responsibilities include:Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM andnetwork equipment, and react to exceptions in accordance to standard operating procedures.Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance tostandard operating procedures.

• Perform reports printing and distribution.
• Manage IT-related incidents and problems reported via phone call or e-mail.
• Maintain incident logs for incidents and problems for all software, hardware and applications being monitoring.

Perform job submission, backup, recovery and restart in accordance to standard operating procedures or approved ad-hocrequests.

• Perform first-level system and batch problem determination and resolution and escalation to support team.
• Assist Operations Manager to enhance the process and procedure.
• Able to support the daily operations workload by time management.