Assistant Executive (Claims Assessor) (DSC/ET/9861)

Job Summary

To verify and process financial claims in accordance with stipulated policies and guidelines such that claimants are compensated fairly, consistently and according to established service standards.

Key Accountabilities / Responsibilities

Verify financial claims and where necessary determine the documents that will be required for the assessment of the claims.

Exercise prudence in the processing and approving of claims.

Discuss and escalate complex cases for review and decision.

Handle customer requests within established service standards to deliver a positive customer experience.

Job Specifications

EDUCATION

Minimum GCE ‘A’ Level / Diploma Holders

EXPERIENCE

At least 1 year of working experience.

Relevant experience in claims processing and/or customer service is an advantage.

SKILLS

Meticulous

Good interpersonal and communication skills.

Result oriented